The median hourly wage for customer service representatives was $17.75 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $12.67, and the highest 10 percent earned more than $28.19. Explore resources for employment and wages by state and area for customer service representatives.

Customer service representatives must be able to provide clear information in writing, by phone, or in person. Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations provide training for these exams. The percent change of employment for each occupation from 2021 to 2031. General Office Clerks General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. Customer service representatives should be good at communicating and interacting with people and have some experience using computers.

Occupation Job Duties ENTRY-LEVEL EDUCATION 2021 MEDIAN PAY Computer Support Specialists Computer support specialists maintain computer networks and provide technical help to computer users. Representatives should be patient and polite, especially when interacting with dissatisfied customers. You have already created a job alert with same filters. To verify your email address and activate your job alert.

Customer Service Careers

Candidate must have a successful track record of managing and implementing complex … At Apple, we’re a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. Everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That passion for innovation that goes into our products …

You’re passionate about inspiring others to achieve the highest level of service in every interaction. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it. The Apple Support team is seeking a Team Manager to lead a team of Advisors. The Pay tab describes typical earnings and reviews how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation.

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Representatives must determine solutions to customers’ problems. By doing so, representatives contribute to customer loyalty and retention. Representatives help companies retain customers by professionally answering questions and helping to resolve complaints.

U.S. customer service jobs

Bring passion and dedication to your job and there’s no telling what you could accomplish. However, jobs for customer service representatives are projected to be added in business support services, which includes telephone call centers.

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If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. Dispatch activity to ensure timely and proficient service. He/she assists with dispatch planning and is responsible for ensuring that service, safety, and cost goals are met.

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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Although selling a product or service is not their main job, representatives may help generate sales while providing information. Despite declining employment, about 389,400 openings for customer service representatives are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

Learn more about your EEO rights as an applicant . Use the phone numbers below to access the UPS help center that best fits your need. From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page. Receptionists Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

Customer Service Jobs in the US

For example, representatives who work in call centers answer the phone and use computers to explore solutions for customers. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. The AppleCare Support Programs organization is seeking an innovative and passionate Telecom Product Manager to oversee a growing portfolio of contact center projects for our IVR team. In this position you will set strategy, evaluate ideas, prioritize features, define releases, manage product roadmap, and provide regular updates to senior leadership on progress. With experience, customer service representatives may advance to supervisory roles. In certain industries, such as finance and insurance, customer service representatives must stay current with changing regulations.

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